Reservations and contracts
Reservations will only be accepted and confirmed if made by e-mail, fax or by the booking tool (via Cubilis) found on the HYLLIT website. Reservations made via telephone will only be accepted in the case of a regular guest. Other verbal reservations will only be accepted in case made directly at the front desk of the hotel or with the hotel manager.
Requests for changes in confirmed reservations will always be subject to availability and rate changes.
In case of reservations for larger groups starting from 10 rooms or in case of events whether the reservations are made separately or together, customized terms & conditions may apply. These terms & conditions override and supplement the general terms & conditions as published here on the HYLLIT website.
Check-in and check-out and stay at HYLLIT
Check-in is possible as from 03:00 pm on the arrival date. In case the room is available earlier HYLLIT can, but is not obliged to, check a guest/customer in before the normal check-in time. In case of a late arrival, after 6:00 pm, the guest/customer must notify HYLLIT beforehand. In case the hotel is not notified the room will be released at 6:00pm on the day of arrival.
Guests/customers must check out of their room by 11:00 am the latest on the date of departure. Rooms can be held longer but is subject to availability. In case the room is not vacated by 11:00 am HYLLIT has the right to charge an additional fee for the use of the room until 4:00 pm. After 4:00 pm the full price of the room will be charged based on the daily rates.
Rooms are let only for the purpose of lodging. The guest/customer is held liable for any damages caused by negligence, their own act or that of third parties who are at HYLLIT with them. HYLLIT is a non-smoking hotel, therefore a smoking fee of € 250.00 will be charged in case the guest/customer or a third party that is with them smokes anywhere inside the building or in the room/suite.
There will be no 3 persons staying in one room without prior authorization from HYLLIT (except in family rooms). HYLLIT may allow a third person in a room in certain room types and based upon availability of extra beds. An additional fee of € 25.00 per night will be charged for the extra guest. A child under the age of 3 is allowed to stay in the room accompanied by their parent(s)/guardian(s) free of charge. Baby beds are available upon request.
If the guest/customer decides to terminate the contract of a stay or event before the agreed departure date HYLLIT reserves the right to charge the full agreed rate for the remaining planned days of stay whether it is an event or a stay in a room/suite.
Cancellations and no-shows
Confirmed reservations may be cancelled until 6:00 pm on the day of arrival unless otherwise stated in the individual booking terms and conditions. In case the reservation is cancelled after 6:00 pm on the day of arrival as stated on the reservation, HYLLIT will charge the agreed rate (incl. breakfast) of the first night.
In case of no-show HYLLIT reserves the right to charge 50 % of the total amount of the confirmed reservation this includes total room rates including breakfast if it is included in the booking.
In case an advance purchase rate applies the total price of the reservation (incl. breakfast) will be charged if the reservation is cancelled, modified or in the case of a no-show.
If a last-minute offer is cancelled, modified or in the case of a no-show, the total price of the reservation will be charged.
HYLLIT is entitled to cancel reservations if the guest/customer fails to meet their obligations, gives false/misleading information, jeopardizes HYLLIT’s reputation or safety, fails to respect the terms & conditions as stated here or in the case of force majeure or a strike. In these cases the guest/customer is not entitled to claim any form of compensation.
Rates and payments
The prices mentioned in any communication towards the guest/customer will always include the value-added-tax (VAT) as imposed by Belgian law unless otherwise stated. In case the VAT-rate would change at any time the difference is due if the service (room stay or event) has not been provided yet unless it has a retroactive effect.
Quoted rates are per room per night unless otherwise stated and do not include city tax. As of January 1st, 2014 a new city tax of € 2.25 excl. VAT (€ 2.39 incl. VAT) became effective. This tax is payable per person per night for all individuals from the age of 12 who stay in Antwerp. This tax will be charged in addition to the room rate.
In case the guest/customer chooses a room-rate including breakfast, no price reductions regarding those room-rates will be made when the guest/customer chooses not to have breakfast at any time during the stay at HYLLIT.
HYLLIT reserves the right to ask an advance payment prior to arrival up to 100 % of the total amount due depending on what is specified in the contract. In the case of an advance purchase rate or a last-minute offer the total price of the reservation will be charged on the day of booking and is non-refundable.
Upon arrival HYLLIT asks a € 50.00 guarantee for use of the minibar and any potential damage that might occur during the stay. This amount will be given back when the guest/customer checks out.
Invoices are made when checking out. Amounts due are to be paid immediately in cash or with credit card upon receipt of the invoice. HYLLIT is entitled to refuse foreign currencies or cheques. Cheques/vouchers from tour operators/ travel agents will only be accepted in case there is an agreement with said tour operator or travel agent. In some cases (stated in individual contracts) invoices will be sent after departure and be payable as indicated in the contract.
In case the invoice is not paid on time and with each reminder sent HYLLIT reserves the right to charge an interest an additional fee of € 10.00 per reminder sent.